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Create a browser replay

When you report an issue with your application to Clerk Support, we may ask you to record a browser replay, which will allow us to see the sequence of events that led to the issue and help us diagnose and resolve the problem. If you're unable to install the Jam extension, you can generate a HAR file instead.

Record a browser replay with Jam

Jam is a browser extension that allows you to record a replay of your issue with full technical context, including a video recording of your browser along with all network requests. You can create a Jam in Google Chrome and browsers supporting Chrome extensions (such as Microsoft Edge and Brave).

To learn how to record with Jam, see the Jam documentation.

Generate a HAR file

If you're unable to install the Jam extension and record a browser replay, you can generate a HAR file instead. This is only recommended if you're unable to install the Jam extension. Jam recordings are more helpful for debugging as they contain more information than a HAR file.

  1. Open the Developer Tools.
  2. Click Preferences > Network.
  3. Enable "Allow to generate HAR (with sensitive data)."
  4. Go to the Network tab.
  5. Enable "Preserve log".
  6. Ensure the record button is red. If not, click it to enable recording.
  7. Reproduce the issue.
  8. Click the export button and choose "Export HAR (with sensitive data)".
  1. Open the Developer Tools.
  2. Go to the Network tab.
  3. Reproduce the issue.
  4. Click the export button.
  1. Open the Developer Tools.
  2. Go to the Network tab.
  3. Reproduce the issue.
  4. Right-click under the File column and select "Save All As HAR".

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