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Unlock user accounts from the Clerk Dashboard

Note

This feature is applicable to a subset of actions. Find a full list here

Users with admin roles can override lockouts through the Clerk Dashboard.

  1. In the top in the Clerk Dashboard, select Users.
  2. Locate the locked user by looking for a "locked" badge next to their username/email.
  3. Open the admin menu by selecting the icon that looks like three stacked dots.
  4. Select Unlock to unlock the user account.

Alternatively, you can unlock a user's account on their profile page.

  1. In the top in the Clerk Dashboard, select Users.
  2. Locate the locked user by looking for a "locked" badge next to their username/email.
  3. Click on the user's row to be taken to their profile page.
  4. Scroll to the Unlock user section, and select Unlock user.

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